Zendesk
Customer service and ticketing suite: email, chat, voice and help centre, with AI agents and workforce management add-ons.
Certifications & Accreditations
| Certification | Certifying Body | Scope | Achieved | Expiry | Status |
|---|---|---|---|---|---|
| ISO/IEC 27001:2022 | Accredited third-party certification body | Zendesk Suite production services and supporting ISMS | — | — | Current |
| ISO/IEC 27018:2019 | Accredited third-party certification body | Protection of PII in public cloud for Zendesk services | — | — | Current |
| ISO/IEC 27701:2019 | Accredited third-party certification body | Privacy information management system extension to the Zendesk ISMS | — | — | Current |
| SOC 2 Type II and SOC 3 | Independent third-party auditor | Zendesk Suite. SOC 3 published publicly; SOC 2 available to customers under NDA | — | — | Current |
Compliance Frameworks
ISO/IEC 27001:2022
Full
SOC 2 Type 2
Full
GDPR 2016/679
Full
Zendesk acts as processor under its DPA; SCCs, UK IDTA and EU/US DPF available
PCI DSS v4.0
Partial
PCI DSS relevant to the Zendesk credit card redaction and payment add-ons
HIPAA Security
Partial
HIPAA-enabled plan with a BAA available for eligible Zendesk products
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