ServiceNow
Enterprise workflow platform for IT service management, HR service delivery, security operations and GRC.
Certifications & Accreditations
| Certification | Certifying Body | Scope | Achieved | Expiry | Status |
|---|---|---|---|---|---|
| ISO/IEC 27001:2022 | Accredited third-party certification body | ServiceNow cloud services and supporting ISMS | — | — | Current |
| ISO/IEC 27017:2015, ISO/IEC 27018:2019 and ISO/IEC 27701:2019 | Accredited third-party certification body | Cloud security, PII protection and privacy information management for ServiceNow services | — | — | Current |
| ISO 22301:2019 | Accredited third-party certification body | Business continuity management system covering ServiceNow cloud services | — | — | Current |
| SOC 1 Type II and SOC 2 Type II | Independent third-party auditor | ServiceNow cloud services; reports available to customers under NDA | — | — | Current |
| FedRAMP High | US federal authorising body | ServiceNow Government Community Cloud | — | — | Current |
Compliance Frameworks
ISO/IEC 27001:2022
Full
SOC 2 Type 2
Full
ISO 22301:2019
Full
ISO 22301 certified business continuity management system
GDPR 2016/679
Full
Processor under its DPA; EU and UK datacentre pairs available
HIPAA Security
Partial
HIPAA support available for eligible instances with a BAA
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