Salesforce
CRM and customer platform - Sales Cloud, Service Cloud, Marketing Cloud, Platform and Agentforce - plus Tableau and MuleSoft.
Certifications & Accreditations
| Certification | Certifying Body | Scope | Achieved | Expiry | Status |
|---|---|---|---|---|---|
| ISO/IEC 27001:2022 | Accredited third-party certification body | Salesforce Services covered by the Salesforce ISMS | — | — | Current |
| ISO/IEC 27017:2015 and ISO/IEC 27018:2019 | Accredited third-party certification body | Cloud security controls and protection of PII in public cloud for Salesforce Services | — | — | Current |
| ISO/IEC 27701:2019 | Accredited third-party certification body | Privacy information management system extension to the Salesforce ISMS | — | — | Current |
| SOC 1, SOC 2 and SOC 3 Type II | Independent third-party auditor | Salesforce Services. SOC 3 published publicly; SOC 1 and SOC 2 available to customers under NDA | — | — | Current |
| PCI DSS Level 1 Service Provider | Qualified Security Assessor | In-scope Salesforce Services handling cardholder data | — | — | Current |
Compliance Frameworks
ISO/IEC 27001:2022
Full
SOC 2 Type 2
Full
GDPR 2016/679
Full
Salesforce acts as processor under its DPA; SCCs and UK IDTA available
PCI DSS v4.0
Partial
PCI DSS applies to specific in-scope Salesforce Services only
HIPAA Security
Partial
HIPAA BAA available for eligible Salesforce Services
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